Track orders

View and monitor orders placed through your site so you can confirm purchases, follow up with subscribers, and reconcile totals against your commerce provider.

Before you begin

• A published microsite or landing page with commerce enabled and at least one completed test order.
• Your role includes permission to view commerce or order data for the relevant Folder.
• If orders flow to an external store or payment provider, know where those records live so you can cross-check.
• (Confirm the exact menu path to orders in your account, as it varies by configuration.)

Steps

1. Open the Folder that contains the microsite or Edition driving the purchases.
2. Go to the commerce or orders view for that experience (confirm the exact steps in your account).
3. Filter the order list by date range, status (for example, completed, pending, or refunded), or the specific page or Broadcast that referred the subscriber.
4. Select an individual order to see its detail: line items, totals, the subscriber's identity, and the timestamp.
5. To share or reconcile, export the filtered list to a file, or open the matching record in your commerce provider using the order or transaction reference.

Result

You can see each order's status and value, trace it back to the microsite or Broadcast that generated it, and export the data for reconciliation or follow-up.

Related

• Microsites and experiences overview
• Report metrics dictionary
• Personalization tags

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Canonical terms: Author, Edition, Folder (Project Folder), Broadcast. See the Glossary.