Troubleshooting
When something doesn't behave as expected — a Broadcast that never left, links that won't track, or subscribers who can't see your images — this section routes you to the right fix based on the symptom. Start with the page that matches what you're seeing, or check the FAQ for the quick answers.
What you can do here
- Diagnose why a Broadcast didn't send or a test email never arrived.
- Improve deliverability when emails land in spam or bounce rates climb.
- Fix rendering problems, such as images that don't load or personalization that shows blank.
- Resolve link tracking and low open-rate issues in a sent Edition.
- Sort out subscriber import failures and SSO login problems.
- Look up quick answers to common questions in the FAQ.
Start here
In this section
- Broadcast did not send
- Test email not received
- Emails going to spam
- High bounce rates
- Low open rates
- Links not tracking
- Images not rendering
- Personalization shows blank
- Subscriber import failed
- SSO login fails
- FAQ
Canonical terms: Author, Edition, Folder (Project Folder), Broadcast. See the Glossary.