Change Your Plan or Payment Method

Adjust your subscription tier or keep your payment details current without contacting support. Upgrading unlocks higher subscriber limits and additional features, while updating your card ensures Broadcasts keep sending without interruption.

Before you begin

• You need an admin role with billing permissions. Only admins can view or change billing settings.
• Have the new payment card or updated billing address ready.
• Review your current usage (subscribers, sends) so you choose a plan that fits — a downgrade may be blocked if your usage exceeds the lower tier's limits.
• Note that plan changes may take effect immediately or at the start of your next billing cycle, and proration rules vary. (confirm the exact terms in your account)

Steps

1. Open the billing or account settings area from your account menu. (confirm the exact steps in your account)
2. To change your plan, select Change plan (or the equivalent), compare the available tiers, and choose the one you want.
3. Review the summary of new limits, the price, and when the change takes effect, then confirm.
4. To update your payment method, open the payment or card section, enter the new card details and billing address, and save.
5. If prompted, set the new card as the default so future charges use it.

Result

Your account reflects the new plan (with updated limits) and the current billing cycle shows the correct amount. A saved payment method appears as the active card, and you should receive a confirmation email. New limits apply according to the effective date shown at confirmation.

Related

• Understand your billing and usage
• Manage account users and roles
• Manage the suppression list

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Canonical terms: Author, Edition, Folder (Project Folder), Broadcast. See the Glossary.